TERMS & CONDITIONS

The present GTC is Fehéri Solutions Kft. (Registered office: 8412 Veszprém, Kolostor u.5.;; Tax number: 25872211-2-19; ​​company registration number: 19-09-518963; electronic mail address: eva@feheribooks.com; Service Provider) as a Service Provider and the rights and obligations of the Customer using the electronic commerce services provided by it (hereinafter: the Customer). For the purposes of these GTC, the Service Provider and the Customer together hereinafter: Parties.

 

1. GENERAL INFORMATION, ESTABLISHED AGREEMENT BETWEEN THE PARTIES

1.1 The scope of these GTC extends to all electronic commerce services provided in the territory of Hungary, which take place through the website www.feheribooks.com and its sub-pages (hereinafter: Website).

1.2 The Service Provider operates a web store on the Website (hereinafter: Web Store) for the sale of products manufactured and distributed by the Service Provider to Customers. Purchases from the Web Store are possible with an order placed electronically, in the manner specified in these GTC.

1.3 Any individual or legal entity is entitled to use the services of the Service Provider Webshop, if it registers validly and successfully on the Website, acknowledges the provisions of these GTC, as well as the purchase price and delivery cost of the product, and cash on delivery in case of cash on delivery. you also pay the cost.

1.4 The essential properties and characteristics of the goods that can be purchased in the Webshop, as well as the instructions for the use of the goods are contained in the product description of the specific article on the Website. The purchase price of the products is always the gross price indicated under the selected product. The purchase price of the products does not include the cost of delivery, and in the case of cash on delivery, the cost of cash on delivery.

1.5 The Service Provider reserves the right to change the prices of the products that can be ordered from the Website, provided that the change takes effect at the same time as it appears on the Website. The amendment does not affect the purchase price of the products already ordered and thus does not amend the contract. If, despite all the diligence of the Service Provider, an incorrect price is posted on the surface of the Webshop, especially with regard to the obviously incorrect, e.g. for a price of “0” HUF or “1” HUF that differs significantly from the well-known, generally accepted or estimated price of the product, possibly due to a system error, the Service Provider is not obliged to deliver the product at an incorrect price, but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from his intention to purchase.

1.6 The Service Provider delivers within Hungary through the parcel delivery service of GLS General Logistics Systems Hungary Csomag-Logistikai Kft. The cost of delivery is 990 HUF per package (gross amount). The Service Provider counts the simultaneous order of several goods as one package, ie the simultaneous order of several goods is charged a one-time delivery cost.

1.7 A 45/2014. (II. 26.) of the Government, the Customer may withdraw from the purchase without justification within 14 days of receipt (receipt of the product). The Customer’s right of withdrawal is made by means of a clear statement to this effect by telephone (+36 30 336 8484), e-mail (eva@feheribooks.com) or 45/2014. (II. 26.) of the Government of the Republic of Hungary using the sample declaration in Annex 2. In case of written withdrawal, it is sufficient to send the statement of withdrawal to the Service Provider within 14 days from the receipt (receipt of the product).

You can download the sample declaration by clicking here. (Attached is the sample statement on which the client can view the sample document by clicking.)

The customer may exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product. We will only be able to refund the purchase price of the product (s) and the delivery cost (or the amount paid by the buyer as consideration) if the Customer has returned the product (s) or has proved beyond a reasonable doubt that he / she has not notified the intention to withdraw. returned within 14 days of: the earlier of the two dates will be taken into account.

The Customer is obliged to return the product (s) without undue delay, but within 14 days of sending the notice of withdrawal to the Service Provider.

The cost of returning the product shall be borne by the Customer, the Service Provider shall not bear this cost.

The Service Provider shall refund the paid amount – the purchase price of the product and the delivery cost borne by the consumer – to the Customer immediately after the return of the product in accordance with the above legislation, but no later than within 14 days.

When refunding, we will use the same payment method as the original payment method, unless you have given your explicit consent to use another payment method. If another refund method is used, the Customer will not incur any additional costs.

2. REGISTRATION

2.1. The registration can be done under the Registration menu item on the main page of the Website by filling in the form.

2.2. The Service Provider shall provide the personal data provided by the Customer during registration in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, “GDPR”) and Regulation CXII of 2011 on the right to information self-determination and freedom of information Law. (“Info. Law.”). You can find out more about data management in the DATA MANAGEMENT menu item.

2.3. The Service Provider draws the Customer’s attention to the fact that the user’s name and password are stored in a place where third parties cannot access them and never disclose these data to third parties. The Service Provider shall not be liable for any damages resulting from the fact that the Customer forgets his / her password or becomes accessible to unauthorized persons for any reason not attributable to the Service Provider.

3. THE ORDER

3.1. After registration, after completing all the mandatory fields of the order form and checking the entered data, the Customer makes a purchase offer to the Service Provider’s invitation to tender by confirming the clicking on the “Order Cart Contents” icon. If the Customer fills in any of the fields incompletely, he will receive an error message from the Service Provider. Following the error message, the Customer has the opportunity to modify or clarify his data. If the Customer has filled in the required fields correctly, after pressing the order button, he has the opportunity to check his data, and if he has entered any data inaccurately or incorrectly, he may change this data. The Service Provider shall not be liable for any delivery delays or other problems or errors that can be traced back to the order data provided by the Customer incorrectly and / or inaccurately.

3.2. After the order, the Customer has a payment obligation. Payment options: cash on delivery, prepayment or credit card payment. The advance transfer is a reference to the bank account number of the Service Provider kept with OTP Bank in the confirmation. If the Customer chooses cash-on-delivery from the payment methods, in that case he must also pay the cash-on-delivery handling fee in accordance with Section 1.6. In addition to the delivery cost fixed in point 1, the cost of which is: HUF 400 gross. In case of advance transfer, the Service Provider will hand over the package for delivery only if the exact amount included in the order confirmation has been received by the Service Provider in the order confirmation bank account number. In case of advance payment, if the Customer does not fulfill the payment obligation within 30 days after the receipt of the confirmation e-mail, the Service Provider is entitled to withdraw from the contract with a written, unilateral statement addressed to the Customer, in which case the contract is terminated without performance by the Parties.

3.3. The Service Provider will only accept the order from a registered Customer and only if the Customer completes all the fields required for the order.

3.4. By placing an order, the Customer declares that she expressly accepts these General Terms and Conditions and acknowledges that they are binding on her/him.

3.5. After receiving the Customer’s purchase offer (order), the Service Provider is obliged to confirm the purchase to the Customer electronically (by e-mail). The contract between the Parties is concluded upon receipt of the confirmation e-mail. The contract concluded between the Parties in this way – in Hungarian – qualifies as a written contract, the Service Provider registers it and keeps it at the Service Provider’s registered office for 3 (three) months after its conclusion, and makes it available to the Customer within this period. The contract is for a definite period of time, which is terminated upon the contractual performance of the Parties. If the confirmation e-mail is not received by the Customer within 48 hours from the sending of the offer, the Customer will be released from the obligation to make an offer and thus the contract will not be concluded between the Parties. The order confirmation shall be deemed to have been received by the Customer when it becomes available to the Customer.

4. DELIVERY AND PAYMENT

4.1 Online credit card payments are made through the BARION system. Credit card details will not be sent to the merchant. The service provider Barion Payment Zrt. Is an institution under the supervision of the Magyar Nemzeti Bank, its license number: H-EN-I-1064/2013.

4.2. The Service Provider shall order the product ordered on the Website and in stock within 2-3 working days after payment of the purchase price and delivery fee in case of advance transfer, and within 2-3 working days after ordering in case of cash on delivery. 1.6. shall be transported by the subcontractor specified in point 1 to the delivery address indicated by the Customer during the order. During special periods, in case of stock shortage or due to the load of the courier service, the delivery time may change.

4.3. The service provider’s subcontractor delivers the ordered goods to your home between 8 am and 5 pm on working days

4.4. The Customer is obliged to make sure without delay that the delivered goods correspond to the quantities specified in the order, both in terms of quantity and quality. The Service Provider’s subcontractor will deliver the ordered goods in undamaged, unopened, original packaging to the address given in the confirmation. Only those with the security tape used by the Service Provider are considered to be undamaged, unopened, original packages. Should the Customer experience any damage or discrepancy, the carrier is obliged to hand over the goods item by item at the request of the Customer and to take a report on the spot.

5. COMPLAINT HANDLING

5.1. The Customer may contact the Service Provider with the following contacts with any questions or possible complaints related to the operation of the Website: orders: mailing address: FEHÉRI SOLUTIONS KFT., 8412 VESZPRÉM, KOLOSTOR U.5. , or eva@feheribooks.com is available from the Service Provider.

5.2. If the Customer does not agree with the handling of the complaint or it is not possible for the Service Provider to investigate the complaint immediately, the Service Provider shall immediately take minutes of the complaint and its position on it. A copy of the minutes shall be sent to the Customer by the Service Provider no later than attached to the substantive reply containing the assessment of the complaint.

5.3. The Service Provider provides an unique identifier for complaints.

5.4. The Service Provider shall respond to the complaints made by the Customer on the merits no later than within 30 (thirty) days after their receipt.

5.5. The Customer may enforce its legal disputes against the Service Provider arising from these GTC through litigation and other legal means, and is entitled to initiate the proceedings of the Veszprém County Conciliation Board competent according to the registered office of the Service Provider.

The seat of the Veszprém County Conciliation Board:

Address: 8200 Veszprém, Radnóti tér 1. (Fsz. 115-116.)
Phone: + 36-88-814-121 (during reception hours), + 36-88-814-111 (secretariat)
Fax: + 36-88-412-150
E-mail: info@bekeltetesveszprem.hu
Web: www.bekeltetesveszprem.hu

6. OTHER

6.1. Purchasing in the Web Store presupposes that the Customer is aware of the technical and technical limitations of the Internet and accepts the possibility of errors associated with the technology.

6.2. The Service Provider is not liable for any damage caused by connecting to the Website. The Customer is obliged to protect his computer and the data on it.

6.3. The Service Provider is entitled to modify the terms and conditions of these GTC at any time. Any change will take effect at the same time as it appears on the Website. However, the amendment of the GTC does not affect the already concluded contracts and the conditions set out in them, as well as the service obligation of the Service Provider according to the concluded contract.